Privacy Policy

1. Information We Collect

When you use our payment portal, we collect only the necessary information to process your Ista service payments:

• Ista account number
• Email address (for transaction receipts)
• Transaction details (amount, date, reference number)

2. Payment Security

We prioritize your payment security:

• All payments are processed through Network International's secure payment gateway
• We do NOT store any credit/debit card information
• All transactions are encrypted using industry-standard SSL technology
• Payment processing is PCI DSS compliant

3. How We Use Your Information

The information collected is used solely for:

• Processing your Ista service payments
• Sending payment confirmation and receipts via email
• Maintaining transaction records as required by law
• Customer support related to payment inquiries

4. Information Sharing

We share your information only with:

• Ista Energy Services - to confirm payment of your account
• Network International - our secure payment processor
• Legal authorities when required by law

We never sell, rent, or share your personal information for marketing purposes.

5. Data Retention

Transaction records are retained for 7 years as required by UAE financial regulations. Email addresses are stored only for the duration needed to send transaction receipts.

6. Your Rights

You have the right to:

• Request access to your transaction history
• Correct any inaccurate information
• Request deletion of your data (subject to legal requirements)

7. Contact Us

For privacy-related inquiries, please contact:

8. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.